Customer Service

Shipping & Returns

Shipping Costs and Options In addition to our basic domestic USPS and FEDEX rates, Black Oak Crossing offers a variety of shipping options for all domestic orders. All shipping rates are calculated when the order is processed and packed, and those fees are added to your order at that time.

What happens if my order is lost or damaged? Black Oak Crossing uses careful packing techniques and sturdy shipping cartons, not to mention our experienced parcel prep team, meaning it is rare that a parcel is lost or damaged. However, occasionally items are damaged during shipping. If that happens, simply report the damage and we will correct matters to your satisfaction. Lost items will be tracked first and if not found within 15 days, we will gladly replace the merchandise.

Order Changes or Cancellations and Returns. Because we generally process orders quickly, the window of opportunity for changing your order is often very narrow. Once an order is generated for the pull process, it can only be changed if it has not been shipped. Items may be added, subtracted and/or substituted for another item prior to shipping.

Should you need to cancel an order, please call 1-817-731-2703.If you need to return an item because of a mistake in ordering, please note that there is a 35% restocking fee plus freight charges to and from. All returns must have an RMA number accompanying the merchandise at the time of the return. Returns without RMA numbers are subject to a possible 50% restocking fee plus freight to and from. Should you need to return an item because of material defects please call 1-817-731-2703 and we will gladly replace or refund all monies for product and shipping. Products returned must be in original package and in perfect working order.

Company Policies, Exchanges and Returns at Black Oak Crossing, we will help you resolve any purchase problems as quickly and easily as possible. Provided you meet the terms and conditions listed below, you may make an exchange or return. Please note that not all items are covered by our returns policy. Before you make your purchase read the complete returns policy information.

General Policies

1. Shipping charges are non-refundable unless we make the mistake.

2. All exchanges and returns require a Return Merchandise Authorization (RMA) number. Exchanges and credits cannot be processed without one.

3. An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.

4. The returned package must be received within 10 business days of the RMA issued date.

5. All products are sold with their respective manufacturer warranties. Please note that warranty periods and services vary by manufacturer and product.

6. When returning product, we strongly recommend the use of a carrier that can track packages. You also assume responsibility for insuring the returned item.

7. All items must be returned in as new condition in the original packaging and have all accessories, blank warranty cards, and owner manuals.

8. Please note all returns conditions listed above, as applicable to your return.

Payment by Credit Card

Payment must be made by credit card (Discover, MasterCard, Visa, or American Express) if immediate shipment of your order is desired. NOTE: All orders placed for pickup at store locations must be prepaid by credit card before order can be processed.

How do I know it is safe to submit my credit card number?

Our shopping cart is in a secured area of our web site. (A key, lock, or chain may appear in your browser status bar to show that you are in a secure area.) In this secure area, your information will be encrypted via SSL (Secure Sockets Layer). But if you would like to submit your credit card information over the phone, simply contact one of our representatives at 1-866-731-2703 (Monday through Friday 8AM to 5PM Central Time) and someone will assist you.

Payment by Money Order. If you pay by money order, your order will ship immediately upon the arrival of your money order; however, you must call our home office to receive your total billing costs.

Payment by Check. If you pay by check, your order will be held until your check clears (10 days to three weeks), and again, you must call our home office to receive your total billing costs.

Conditions of Use


All information provided on this Web site is subject to change without notice. While efforts have been made to make this Web site helpful and accurate, due to the open nature of this Web site, and the potential for errors in the storage and transmission of digital information, Black Oak Crossing does not warrant the accuracy of information obtained from this Web site. ALL MATERIALS POSTED ON THIS SITE ARE "AS IS" AND WITHOUT WARRANTIES EXPRESS OR IMPLIED. Black Oak Crossing DISCLAIMS ALL WARRANTIES INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Black Oak Crossing ONLINE DOES NOT WARRANT THAT FUNCTIONS CONTAINED ON THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Black Oak Crossing DOES NOT WARRANT OR REPRESENT THE USE OF THE MATERIALS ON THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

Access and Use of Information

Access to this Web site is limited to viewing the linked Web pages solely for legitimate business purposes to access the information provided by Black Oak Crossing at this Web site. Any access or attempt to access other areas of the Black Oak Crossing computer system or other information contained on the system for any purposes is strictly prohibited. You may not use any information contained on this Web site other than in connection with a legitimate business purpose.

Cross Reference Information

Product cross-reference comparisons do not imply that all products compared are available, or in the case of functional equivalency, that performance and other characteristics are perfectly comparable. For critical applications, review specifications prior to purchase.


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